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SHIPPING & RETURNS

At Marille, we strive to provide a seamless shopping experience from the moment you click order to the day your package arrives. Below you will find everything you need to know about our shipping and return procedures.

SHIPPING POLICY

We are proud to partner with DHL to ensure your Marille pieces arrive safely and swiftly. We offer the following shipping methods within the United Kingdom:

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  • DHL Free Shipping: 3–8 Business Days — £0.00

  • DHL Express Shipping: 2–5 Business Days — £5.00                                                           

Order Information:

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  • Processing Time: Orders are processed within 1–2 business days. You will receive a tracking link via email as soon as your package is dispatched so you can follow your DHL delivery step-by-step.

  • Import Duties & Taxes: As we ship directly to the UK, all prices shown on our website are inclusive of any applicable duties and taxes. There are no hidden fees or surprise courier charges upon delivery.

RETURN & EXCHANGE POLICY

We want you to love your Marille pieces. In full compliance with the UK Consumer Contracts Regulations, we offer a transparent and generous 30-day return window to ensure your complete satisfaction.

How the 30-Day Window Works:

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  • Notification (14 Days): You have 14 days from the date you receive your order to notify us of your intent to return. Please email us at supportmarille@gmail.com with your order number.

  • Return Shipment (14 Days): Once you have notified us, you have an additional 14 days to post the item back to our facility.

 

Return Conditions: To be eligible for a full refund or exchange, items must be returned in their original condition: unused, unwashed, with all original tags attached, and in the original packaging.

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  • Return Shipping Costs: Please note that return shipping costs are the responsibility of the customer, except in the rare event that an item arrives faulty or damaged. We highly recommend using a tracked shipping service, as Marille cannot be held responsible for returns lost in transit.

 

Refunds

Once your return is received and inspected by our team, we will send you an email notification. Approved refunds will be processed automatically back to your original method of payment within 5–10 business days, depending on your bank or card issuer.

 

Need Assistance?

Our dedicated support team is always here to help you navigate your delivery or return. ✉️ supportmarille@gmail.com

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